If you have questions about your order, sizing, wig care, shipping, class,or booking, please reach out before placing your order.

Call or Text: 469-551-3377

Instagram DM: @_LarissasWigCollectionLLC_

Please allow 24–48 business hours for a response.

Messages sent after business hours, weekends, or holidays will be answered the next business day.

Please READ before Purchase !

Refunds & Returns

All sales are final. For hygiene and safety reasons, we do not accept returns, exchanges, or cancellations once an order has been processed.

If there is a mistake on our end (wrong item received), please email us within 24 hours of receiving your package with:

• Your order number
• A clear photo of the item received
• A photo of the packing slip

Once reviewed and approved, we will provide a replacement or refund for the item.

We are not responsible for incorrect sizing chosen at checkout. Please review our sizing chart before purchasing.

Processing & Shipping

Processing time is 3-4 business days, weekend is not included in this time!

Once processed, orders ship within 3–5 business days, weekend is not included in this time depending on your location. Tracking information will be emailed once shipped.

Styled wigs (curls or crimps) may slightly loosen during transit — this is normal and not considered damage.

If your wig is ready sooner, it may ship the next business day.

Lost, Delayed, or Stolen Packages

Once your order has been shipped and tracking has been issued, we are no longer responsible for lost, delayed, or stolen packages. Please contact the shipping carrier directly.

Order Changes

Please double-check your shipping address and order details before submitting. We cannot edit orders once they are processed.

Custom & Revamp Services

Custom and revamp orders cannot be changed, canceled, or refunded once work has begun.

Class Policy

All wig classes are considered a service and are non-refundable.

Once your class is booked, your seat is reserved just for you.

If you need to reschedule, please contact me at least 48 hours in advance and we can choose another available date.

No-show or last-minute cancellations will forfeit the payment.

Contact Us

If you have questions about your order, Call or Text:

469-551-3377
Please allow 24–48 business hours for a response.